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| Save Money |
| EXAMPLE: Based on what my Mechanic charges me at $ 50.00 per hour: |
| Marketing Menu |
73 hours x $ 50 an hour |
$ 3,650.00 |
| Closing Menu |
119.75 hours x $ 50 an hour |
$ 5,987.50 |
|
Total |
$ 9,637.50 |
| |
|
|
| Commission % |
$ 135,000 x 6% charged |
$ 8,100.00 |
|
(Based on average sales) |
|
|
SAVINGS OF.........................................$ 1,537.50 |
|
|
EXAMPLE: Based on what my Attorney charges me at $ 295.00 per hour: |
| Marketing Menu |
73 hours x $ 295 an hour |
$ 21,535.00 |
| Closing Menu |
119.75 hours x $ 295 an hour |
$ 29,937.00 |
|
Total |
$ 51,472.00 |
| Commission % |
$ 135,000 x 6% charged |
$ 8,100.00 |
| |
(Based on average sales) |
|
|
SAVINGS OF............................................................... $ 43,372.00 |
| |
| IT PAYS TO COMPARE, THERE IS A DIFFERENCE IN FEES ONCE YOU UNDERSTAND THE WORK INVOLVED IN COMPLETING THE JOB. THE FIGURES ARE BASED ON WORKING HOURS ALONE AND DOES NOT INCLUDE COSTS OF SUPPLIES AND FEES PAID IN BEHALF OF THE MARKETING AND CLOSING PLAN. |
|
Alternative Closing Menu of Services |
| Prepare closing instructions |
|
60 minutes |
| Review Contract, review legal issues |
|
60 minutes |
| Input pending data in MLS |
|
15 Minutes |
| Process Earnest Deposit check |
|
30 Minutes |
| Makes copies of contract for all parties |
|
35 Minutes |
| Launch & customize Closing Plan |
|
60 Minutes |
| Process & deliver complete file to Lender |
|
15 Minutes |
| Phone calls (15 calls each day @ 10 min each for 30 days) |
|
4500 Minutes |
| Set up whole house inspections |
|
60 Minutes |
| Meet inspectors and buyers for whole house inspection |
|
180 Minutes |
| Drive time and mileage |
|
30 Minutes |
| Meet appraisers for property appraisal |
|
90 Minutes |
| Drive time and mileage |
|
30 Minutes |
| Prepare market comparables for appraiser |
|
60 Minutes |
| Review comparable data for appraisers |
|
30 Minutes |
| Prepare and mail closing instruction letters |
|
20 Minutes |
| Review inspection report |
|
60 Minutes |
| Prepare instruction notices |
|
30 Minutes |
| Renegotiate contract due to inspection report |
|
120 Minutes |
| Get three repair bids per repair request |
|
90 Minutes |
| Meet contracts to receive repair bids |
|
75 Minutes |
| Review repair bids with seller |
|
60 Minutes |
| Meet repairmen to complete repairs |
|
180 Minutes |
| Take new address photo for just moved cards |
|
60 Minutes |
| Prepare just moved cards for printer |
|
45 minutes |
| Review title documents for title defects |
|
30 Minutes |
| Weekly follow-up with lenders to tack buyer loan |
|
60 Minutes |
| Prepare closing instructions |
|
60 Minutes |
| Weekly follow-up with co-op agent to track file |
|
60 Minutes |
| Set up time for closing & notify all parties |
|
60 Minutes |
| Negotiate contractual issues & problems |
|
120 Minutes |
| Order Closing statement for review |
|
25 Minutes |
| Review Closing statement for correct figures |
|
60 Minutes |
| Prepare commission statements |
|
15 Minutes |
| Compile all bills & receipts |
|
60 Minutes |
| Renegotiate any closing walk-thru issues |
|
60 Minutes |
| Install sold sign |
|
30 Minutes |
| Notify of closing figures to the parties |
|
30 Minutes |
| Correct closing figures |
|
30 Minutes |
| Prepare closing packet for Buyer |
|
30 Minutes |
| Deliver key to closeing |
|
30 Minutes |
| Pick up sold signs, Lock Box & keys |
|
30 Minutes |
| Go to closing |
|
90 Minutes |
| Time and mileage to closing |
|
30 Minutes |
The REALTOR®'S Critical Role
in the Real Estate Transaction
Why Was This List Prepared?
Surveys show that many homeowners and homebuyers are not aware of the true value they receive in the services a REALTOR® provides during the course of a real estate transaction.
At the same time, regrettably, REALTORS® have generally assumed that the expertise, professional knowledge and just plain hard work that go into bringing about a successful transaction were understood and appreciated.
Many of the most important services and steps are performed "behind the scenes" by either the REALTOR® or the brokerage staff and have been traditionally viewed simply as part of their professional responsibilities to their client. But, without them, the transaction could be placed in jeopardy.
This publication seeks to close that gap.
Listed on the following pages are the typical actions, research steps, processes and review stages necessary for a successful residential real estate transaction and normally provided by a full service real estate brokerage and for which they are entitled to fair compensation.
Completeness of the List
The list is by no means an attempt to set forth a complete list of services as these may vary within each brokerage and each market. Many REALTORS® routinely provide a wide variety of additional services that are as varied as the nature of each transaction.
By the same token, some transactions may not require some of the steps to be successful. However, most would agree that given the unexpected complications that can arise, it's far better to know about a step and make an intelligent, informed decision that it is not needed, than to not know the possibility even existed.
The REALTOR® Commitment
Through it all, the REALTOR®'S personal and professional commitment is to ensure that a seller and buyer are brought together in an agreement that provides each of them a "win" that is fair and equitable.
Their motivation is easy to understand. For most full-service brokerages, there is no compensation unless and until the sale closes.
By contrast, there are firms that offer "limited-services" in exchange for either an upfront flat fee or perhaps offer a menu of pay-as-you-go or "a la' carte" services. Some even offer a sliding scale from limited to full service. In these cases, the REALTOR®'S compensation is based on the level of service they provide. In short, it's the age-old market adage that "you get what you pay for."
A Variety of Choices
It can truly be said the variety of brokerage business models in today's real estate industry affords the homeowner a greater range of options than ever before.
But no matter which option homeowners choose, before signing a Listing Agreement or otherwise engaging the services of a REALTOR® and agreeing to compensate them, they should understand exactly what specific services will, or will not, be provided.
Why Use A REALTOR®?
First, not every real estate agent or broker is a REALTOR®. That term and the familiar Block "R" logo are trademarked by the National Association of REALTORS® and can only be used by those are REALTOR® members through their local association of REALTORS®.
While all REALTORS® are state-issued licenses as agents or brokers, the major difference between a "real estate licensee" and a REALTOR® is that REALTORS® have taken an oath to subscribe to a stringent, enforceable Code of Ethics with Standards of Practice that promote the fair, ethical and honest treatment of all parties in a transaction. Non-member licensees have taken no such oath and are not morally bound to the ethical practices and principles set for in the REALTOR® Code.
For that extra measure of peace of mind, ensure the individual seeking to represent you is both a real estate licensee and a REALTOR®.
The REALTOR®'S Critical Role in the Transaction
Listed here are the typical actions, research steps, procedures, processes and review stages in a successful residential real estate transaction that are normally provided by full service real estate brokerages in return for their sales commission. Depending on the transaction, some may take minutes, hours, or even days to complete, while some may not be needed.
More importantly, they reflect the level of skill, knowledge and attention to detail required in todays real estate transaction, underscoring the importance of having help and guidance from someone who fully understands the process - a REALTOR®.
And never forget that REALTORS® are pledged to uphold the stringent, enforceable tenets of the REALTOR® Code of Ethics in their professional dealings with the public. Not every real estate licensee holds REALTOR® membership. Make sure yours does!
Pre-Listing Activities
1 Make appointment with seller for listing presentation
2 Send sellers a written or e-mail confirmation of listing appointment and call to confirm
3 Review pre-appointment questions
4 Research all comparable currently listed properties
5 Research sales activity for past 18 months from MLS and public records databases
6 Research "Average Days on Market" for this property of this type, price range and location
7 Download and review property tax roll information
8 Prepare "Comparable Market Analysis" (CMA) to establish fair market value
9 Obtain copy of subdivision plat/complex layout
10 Research property's ownership & deed type
11 Research property's public record information for lot size & dimensions
12 Research and verify legal description
13 Research property's land use coding and deed restrictions
14 Research property's current use and zoning
15 Verify legal names of owner(s) in county's public property records
16 Prepare listing presentation package with above materials and Home Track™ information
17 Perform exterior "Curb Appeal Assessment" of subject property
18 Compile and assemble formal file on property
19 Confirm current public schools and explain impact of schools on market value
20 Review listing appointment checklist to ensure all steps and actions have been completed
Listing Appointment Presentation
21 Give seller an overview of current market conditions and projections
22 Review agent's and company's credentials and accomplishments in the market
23 Present company's profile and position or "niche" in the marketplace
24 Present CMA Results To Seller, including Comparables, Sold, Current Listings & Expired
25 Offer pricing strategy based on professional judgment and interpretation of current market conditions
26 Discuss Goals With Seller To Market Effectively
27 Explain market power and benefits of Multiple Listing Service
28 Explain market powers of Home Track™, IDX and REALTOR.com
29 Explain the work the brokerage and agent do "behind the scenes" and agent's availability on weekends
30 Explain agent's role in taking all calls to screen for qualified buyers and protect seller from curiosity seekers
31 Present and discuss strategic master marketing plan
32 Explain different agency relationships and determine seller's preference
33 Review and explain all clauses in Listing Contract & Addendum and obtain seller's signature
Once Property is Under Listing Agreement
34 Review current title information
35 Measure overall and heated square footage
36 Measure interior room sizes
37 Confirm lot size via owner's copy of certified survey, if available
38 Note any and all unrecorded property lines, agreements, and easements
39 Obtain house plans, if applicable and available
40 Review house plans and make copy
41 Order plat map for retention in property's listing file
42 Prepare showing instructions for buyers' agents and agree on
showing time window with seller
43 Obtain current mortgage loan(s) information: companies and & loan account numbers
44 Verify current loan information with lender(s)
45 Check assumability of loan(s) and any special requirements
46 Discuss possible buyer financing alternatives and options with seller
47 Review current appraisal if available
48 Identify Home Owner Association managers if applicable
49 Verify Home Owner Association Fees with manager - mandatory or optional and current annual fee
50 Order copies of Homeowner Association bylaws, if applicable
51 Research electricity availability and supplier's name and phone number
52 Calculate average utility usage from last 12 months of bills
53 Research and verify city sewer/septic tank system
54 Water System: Calculate average water fees or rates (from last 12 months of bills)
55 Well Water: Confirm well status, depth and output from Well Report
56 Natural Gas: Research/verify availability and supplier's name and phone number
57 Verify security system, current term of service and whether owned or leased
58 Verify if seller has transferable Termite Bond
59 Ascertain need for lead-based paint disclosure
60 Prepare detailed list of property amenities and assess market impact
61 Prepare detailed list of property's "Inclusions & Conveyances with Sale"
62 Compile a list of completed repairs and maintenance items
63 Send "Vacancy Checklist" to seller if property is vacant
64 Explain benefits of Home Owner Warranty to seller
65 Assist sellers with completion and submission of Home Owner Warranty Application
66 When received, place Home Owner Warranty in property file for
conveyance at time of sale
67 Have extra key made for lockbox
68 Verify if property has rental units involved. And if so:
69 * Make copies of all leases for retention in listing file
70 * Verify all rents & deposits
71 * Inform tenants of listing and discuss how showings will be handled
72 Arrange for installation of yard sign
73 Assist sellers with completion of Seller's Disclosure form
74 "New Listing Checklist" Completed
75 Review results of Curb Appeal Assessment with seller and provide suggestions to improve salability
76 Review results of Interior Décor Assessment and suggest changes
to shorten time on market
77 Assign Home Track™ login and password for sellers to check progress
Entering Property in Multiple Listing Service Database
78 Prepare MLS Property Profile Sheet -- Agents is responsible for "quality control" and accuracy of listing data
79 Enter property data from Profile Sheet into MLS Listing Database
80 Proofread MLS database listing for accuracy - including proper placement in mapping function
81 Add property to company's Active Listings list
82 Provide seller with signed copies of Listing Agreement and MLS Profile Sheet Data Entry Form within 48 hours
83 Take additional photos for upload into MLS and use in flyers. Discuss efficacy of panoramic photography
Marketing The Listing
84 Create print and Internet ads with seller's input
85 Coordinate showings with owners, tenants, and other Realtors®.
Return all calls - weekends included
86 Install electronic lock box if authorized by owner and program with agreed-upon showing time windows
87 Prepare mailing and contact list
88 Generate mail-merge letters to contact list
89 Order "Just Listed" labels & reports
90 Prepare flyers & feedback faxes
91 Review comparable MLS listings regularly to ensure property remains
competitive in price, terms, conditions and availability
92 Prepare property marketing brochure for seller's review
93 Arrange for printing or copying of supply of marketing brochures or fliers
94 Place marketing brochures in all company agent mail boxes
95 Upload listing to company and agent Internet site, if applicable
96 Mail Out "Just Listed" notice to all neighborhood residents
97 Advise Network Referral Program of listing
98 Provide marketing data to buyers coming through
International relocation networks
99 Provide marketing data to buyers coming from referral network
100 Provide "Special Feature" cards for marketing, if applicable
101 Submit ads to company's participating Internet real estate sites
102 Price changes conveyed promptly to all Internet groups
103 Reprint/supply brochures promptly as needed
104 Loan information reviewed and updated in MLS as required
105 Feedback e-mails/faxes sent to buyers' agents after showings
106 Review weekly Market Study
107 Discuss feedbacks from showing agents with seller to determine
if changes will accelerate the sale
108 Place regular weekly update calls to seller to discuss marketing & pricing
109 Promptly enter price changes in MLS listing database
The Offer and Contract
109 Receive and review all Offers to Purchase contracts submitted by
buyers or buyer's agents.
110 Evaluate offer(s) and prepare a "net sheet" on each for the owner
for comparison purposes
111 Counsel seller on offers. Explain merits and weakness of each component of each offer
112 Contact buyers' agents to review buyer's qualifications and discuss offer
113 Fax or deliver Seller's Disclosure form to buyer's agent or buyer (upon request
and prior to offer being made if possible)
114 Confirm buyer is pre-qualified by calling Loan Officer
115 Obtain pre-qualification letters on buyer from Loan Officer
116 Negotiate all offers on seller's behalf, setting time limit
for loan approval and closing date
117 Prepare and convey any counteroffers, acceptance or amendments to buyer's agent
118 Fax copies of contract and all addendums to closing attorney or Title Company
119 When an Offer to Purchase Contract is accepted and signed by seller, deliver signed offer to buyer's agent
120 Record and promptly deposit buyer's earnest money in escrow account.
121 Disseminate "Under-Contract Showing Restrictions" as seller requests
122 Deliver copies of fully signed Offer to Purchase contract to seller
123 Fax/deliver copies of Offer to Purchase contract to Selling Agent
133 Fax copies of Offer to Purchase contract to lender
124 Provide copies of signed Offer to Purchase contract for office file
125 Advise sellers in handling any additional offers to purchase that may be submitted between contract and closing
126 Change status in MLS to "Sale Pending"
127 Update Home Track™ to show "Sale Pending"
128 Review buyer's credit report results -- Advise seller of worst and best case scenarios
129 Provide credit report information to seller if property will be seller-financed
130 Assist buyers with obtaining financing, if applicable and follow-up as necessary
131 Coordinate with lender on Discount Points being locked in with dates
132 Deliver unrecorded property information to buyer
133 Order septic system inspection, if applicable
134 Receive and review septic system report and assess any possible impact on sale
135 Deliver copies of septic system inspection report lender & buyer
136 Deliver Well Flow Test Report copies to lender & buyer and property listing file
137 Verify termite inspections ordered
138 Verify mold inspection ordered, if required
Tracking the Loan Process
139 Confirm Verifications Of Deposit & Buyer's Employment Have Been Returned
140 Follow Loan Processing Through To The Underwriter
141 Add lender and other service vendors to Home Track™ so agents,
buyer and seller can track progress of sale
142 Contact lenders weekly to ensure processing is on track
143 Relay final approval of buyer's loan application to seller
Home Inspection
144 Coordinate buyer's professional home inspection with seller
145 Review home inspector's report
146 Enter completions into Home Track™
147 Explain seller's responsibilities with respect to loan limits
and interpret any clauses in the contract
148 Ensure seller's compliance with Home Inspection Clause requirements
149 Recommend or assist seller with identifying and negotiating with trustworthy contractors to perform any required repairs
150 Negotiate payment and oversee completion of all required repairs on seller's behalf, if needed
The Appraisal
151 Schedule Appraisals
154 Provide comparable sales used in market pricing to Appraiser
152 Follow-ups On Appraisal
151 Enter completions into Home Track™
153 Assist sellers in questioning appraisal report if it seems too low
Closing Preparations and Duties
154 Contract is signed by all parties
155 Coordinate closing process with buyer's agent and lender
156 Update closing forms & files
157 Ensure all parties have all forms and information needed to close the sale
158 Select location where closing will be held
159 Confirm closing date and time and notify all parties
160 Assist in solving any title problems (boundary disputes, easements, etc) or in obtaining Death Certificates
161 Work with buyer's agent in scheduling and conducting buyer's
Final Walk-Thru prior to closing
172 Research all tax, HOA, utility and other applicable prorations
162 Request final closing figures from closing agent (attorney or title company)
163 Receive & carefully review closing figures to ensure accuracy of preparation
164 Forward verified closing figures to buyer's agent
165 Request copy of closing documents from closing agent
166 Confirm buyers and buyer's agent have received title insurance commitment
167 Provide "Home Owners Warranty" for availability at closing
168 Reviews all closing documents carefully for errors
169 Forward closing documents to absentee seller as requested
170 Review documents with closing agent (attorney)
171 Provide earnest money deposit check from escrow account to closing agent
173 Coordinate this closing with seller's next purchase and resolve any timing prpblems
174 Have a "no surprises" closing and present seller a net proceeds check at closing
175 Refer sellers to one of the best agents at their destination, if applicable
176 Change MLS listing status to Sold. Enter sale date and price, selling broker and agent's ID numbers, etc.
177 Close out listing in Home Track™
Follow Up After Closing
178 Answer questions about filing claims with Home Owner Warranty company if requested
179 Attempt to clarify and resolve any conflicts about repairs if buyer is not satisfied
180 Respond to any follow-on calls and provide any additional information required from office files.
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